Cancellation and Refund Policy

Cancellation & Refund Policy for Unhotel Global LLP, Effective Date: 1st May 2024

Welcome to Unhotel Global LLP

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At Unhotel Global, every holiday is planned individually and may involve multiple hotels, local partners, guides, transport providers, airlines, and experience providers, each of whom may have their own booking and cancellation terms.

The policy below therefore serves as our general cancellation and refund framework. Cancellation terms may vary depending on the destination, nature of the holiday, travel dates and supplier conditions.

The cancellation and refund terms specifically shared with you for your holiday at the time of confirmation will always apply to that booking and will take precedence over this general policy.

1. General Cancellation Terms

Unless otherwise specified in your individual booking confirmation:

• More than 60 days before departure: 100% refund of refundable amounts paid
• 46–60 days before departure: 50% refund of refundable amounts paid
• 31–45 days before departure: 25% refund of refundable amounts paid
• 30 days or less before departure: No refund

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Any non-refundable components already committed or paid to third-party suppliers will be deducted from the refundable amount.

2. Commitment / Planning Fees

Where a commitment, planning or consultation fee is charged to begin work on a holiday, its refundability and adjustment against the final trip cost will be clearly communicated at the time of payment.

Unless expressly stated otherwise in writing, such fees are non-refundable once planning work has commenced.

Flights, Visas & Third-Party Bookings

Air tickets, visas, permits, cruises, train tickets, event tickets, special experiences and certain hotels or other services may carry separate cancellation or amendment conditions. These will be governed by the terms of the respective service provider and may be partially or entirely non-refundable.

Any applicable cancellation, amendment or administrative charges will be communicated wherever relevant.

3. Refunds

Where a refund is due, Unhotel Global will initiate it after applicable supplier refunds and deductions have been determined.

Refunds will normally be processed to the original mode of payment. The time taken for the amount to reflect may vary depending on the payment method, banking partner and/or payment gateway.

Any payment gateway, bank, foreign-exchange or other transaction charges that are not recoverable by Unhotel Global may be deducted from the refund.

4. Cancellation by Unhotel Global or a Supplier

In the unusual event that a service is cancelled by Unhotel Global or one of our suppliers, we will make reasonable efforts to provide a suitable alternative or facilitate the applicable refund, subject to the terms and amounts received back from the relevant supplier.

5. Changes Beyond Our Control

Travel can occasionally be affected by events beyond our reasonable control, including severe weather, natural disasters, political or civil disruption, government restrictions, strikes, epidemics, flight disruptions or similar circumstances.

In such situations, refunds, credits or alternative arrangements will depend on the policies of the respective suppliers and the circumstances of the booking. We will, of course, make reasonable efforts to assist travellers in finding the best available solution.

6. Trip-Specific Terms

Every Unhotel holiday is different. Please refer to the cancellation and refund terms provided with your individual proposal, confirmation or booking communication. Those trip-specific terms form part of your booking and, where they differ from this general policy, will prevail.